Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

'Winning a CIH Regional Award gave me a sense of achievement'


As the CIH Regional Awards 2017 launch we spoke to Patrycja Glomska who went on to success at the Housing Heroes Awards in 2016 as a result of scooping a CIH South West Award.

Hi, Patrycja. Can you tell us a little about yourself and your role in the housing sector?

In 2013 I embarked on CIH's Level 3 Certificate in Housing Practice and on completion of my studies I successfully gained the position of community assistant at Yarlington Housing Group, which manages over 10,000 properties across the South West.

As community assistant I am responsible for the provision of advice to the public and to assist the communities team with administrative support. I also lead on various projects - one of them is focused on fixed term tenancies.

At the 2016 Housing Heroes Awards you were named ‘New professional of the year’ – congratulations! How did this nomination come about?

While I was studying towards CIH's Level 4, I learned that people at risk require additional support, and I was able to put this knowledge to good use when I met one resident. This resident was Polish - I am also Polish, therefore I was in a position to translate important information to her and help her through a very difficult time.

I co-ordinated meetings with the resident, her husband and the child protection services, and arranged for Yarlington’s community safety officer to manage the case. I remained in close contact with the community safety team to ensure the resident was still feeling supported and stepped in when she requested my help.

I am happy to report the outcome was a happy one for all involved. And, following compliments from colleagues and the agencies involved that I had exceeded the demands of my role and other support that I have provided, my manager decided to nominate me for the Housing Heroes awards, which I was delighted to win!

Since you won your award, how have things changed for you? What have you been able to do, maybe to further your career or make more of a change in the sector?

This year has definitely been the busiest I've had. Aside from getting married in the summer, I also completed CIH's Level 4 qualification, and after working hard for two years I had the opportunity to carry out the role of community co-ordinator. I will continue to work in my current role for the foreseeable future and I most definitely wish to remain in the housing sector because I enjoy helping residents.

Since receiving the award for ‘New professional of the year’ from CIH, I have met with the chief executive of Places for People, David Cowans, and was delighted to have been offered funding towards a further qualification. I am currently deciding what the next step in my studying journey will be.

What would you say to other people who are considering nominating themselves or another CIH member for this award?

I always believe that people don’t have to win an award to know they are carrying out a good job - but being recognised for your hard work does give you a sense of achievement and accomplishment.

For other housing professionals out there who are thinking of nominating themselves I say "go for it" - it’s the best experience! And if you don’t win but are genuinely committed to your job and love what you do, the results will speak for themselves where it matters the most - to the residents you look after.

The 2017 CIH Regional Awards are now open! Enter now here.

Please log in to comment

Your comments

No comments made yet

Join today

We’re here to help you make a difference. Join CIH today and discover your potential


Fire safety

All the latest info and fire safety resources for housing professionals


The new housing apprenticeships

With a century of experience equipping housing professionals with the skills they need to do the brilliant work they do, we can help you make the most of the new housing apprenticeships – whatever stage of the journey you are at.